Great care is taken when packing your order, but on rare occasions, errors may take place. When you receive your order, you should always do the following:
- While the delivery driver is still there, and before you sign the bill of lading, open, unpack, and carefully inspect your order to check for completeness of order and any damage.
- Notate any damages or shortages of your order in detail on the freight bill. If the driver refuses to stay while you check your order, write this on the freight bill near your signature.
- Any problems with your shipment must be reported to Thalimart.com at 1-563-284-2254 no later than one day after the receipt of your shipment.
Thalimart.com is not responsible for any damaged or missing merchandise if the shipment is signed for as being complete and unharmed. If driver was not there while the shipment was opened by you, then you must inform within one day to Thalimart.com at 1-563-284-2254 about the damage else Thalimart.com will not be responsible for the damage.
Regularly stocked, non-equipment items may be returned within 30 days with original packaging from receipt of your order. Refund will be for the price of product only. Shipping cost will not be refunded. A 20% restocking fee on cost of product will apply to such returns. If you wish to return any part of your order, please contact us within 3 business days for additional information before sending your order back to us. The return-shipping fee is the responsibility of the customer. Upon receipt and inspection of returned product, your credit card account will be credited.